Privacy Policy

Privacy Policy

Last Updated:

Introduction. This Privacy Policy describes how MoovDubai (we, us, our) collects and uses personal data of customers and visitors in Ajman, UAE. We are committed to protecting your privacy in accordance with UAEs Personal Data Protection Law (PDPL 45/2021) and related regulations. Personal data means any information that identifies you (name, phone, address, etc.). By using our website or booking our relocation services, you consent to the data practices below.

Data We Collect

We collect only the data necessary to provide moving services: e.g.:

• Contact information: name, mobile number, email, address (pickup/drop-off location) from booking forms, calls, or email.
• Service details: item lists, furniture inventory, photos of furniture or spaces (shared by you), moving dates and times.
• Payment data: billing address and payment confirmation details (we do not store full credit card data).
• Device & usage data: browser type, IP address, and cookies when you visit our website (see Cookies and Tracking below).
• Communication records: any messages or calls between you and MoovDubai (to improve service quality).

We do not collect sensitive personal data (race, religion, health, etc.) and avoid any unnecessary data.

How We Use Data

We use your data only for legitimate business purposes:

• Service fulfillment: Scheduling and executing your move, communicating pick-up/delivery details, and providing customer support.
• User accounts: If you create an account or profile, storing your preferences and booking history for convenience.
• Billing & Invoicing: Issuing receipts and tax invoices (as required under UAE law).
• Legal compliance: Responding to any legal process or to protect your or our rights.
• Marketing (only with consent): Sending you promotional messages about MoovDubai services if you opt in. We will never send unsolicited marketing. You can opt out anytime.

Lawful Basis

We process your personal data with your explicit consent when booking or contacting us. We also rely on necessary processing for contract performance (to provide the moving service you requested) and to comply with legal obligations (e.g., accounting).

Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze website usage. These may include:

• Strictly necessary cookies: required for site functionality (no opt-out necessary).
• Performance/analytics cookies: to understand how visitors use our site (non-essential; you may accept or decline in the cookie banner).

Cookies do not directly collect personal data without consent. You can disable cookies in your browser, but note some features (like booking forms) may then not work properly.

Third-Party Sharing

We do not sell or rent your personal data. We may share information with:

• Service partners: subcontracted movers, cleaners, storage facilities or transport companies, solely to fulfill your moving service. These partners are bound to use your data only for the agreed task and to keep it confidential.
• Technical providers: our IT and hosting providers, CRM and analytics vendors, who help run our website and business operations under strict confidentiality.
• Legal and regulatory authorities: if required by law or to protect legal rights (e.g., fraud investigation).

Data Transfers & Security

Data Transfers: Your data is stored on secured servers (in UAE or reputable cloud providers). If we need to transfer data outside the UAE, we will ensure appropriate safeguards or obtain your consent.

Data Security: We employ organizational and technical measures (encryption, access controls, firewalls) to protect your data from unauthorized access, alteration, or destruction. Access to personal data is limited to authorized employees or partners who require it for service.

Data Retention

We keep your personal data only as long as needed for the purposes above and to comply with laws (e.g. accounting records retention). For example, we retain service contracts and invoices for at least 5 years for tax and audit purposes; marketing consent records until withdrawal of consent; and basic contact history as long as your account is active.

Your Rights

Under UAE PDPL, you have rights to:

• Access: Request a copy of personal data we hold about you.
• Correction: Rectify inaccurate or incomplete data (e.g., update your contact info).
• Deletion: Erase your data if processing is no longer necessary or lawful.
• Portability: Obtain a machine-readable copy of your data.
• Object: Withdraw consent or opt out of further processing, especially for marketing.
• Restrict Processing: Ask us to limit how we use your data in certain cases.

To exercise these rights, contact us. We will respond as soon as possible and in any event within the timeframes required by law.

Children & Changes to Policy

Children: Our services are not directed to minors. We do not knowingly collect personal data from children under age 18 (or 21 under UAE civil law). If you are under legal age, you must have parental consent to use our services.

Changes to Policy: We may update this Privacy Policy to reflect changes in law or service. We will post the revised policy on our website. The Last Updated date will appear at the top.

Contact Us

If you have questions or wish to exercise your rights, please contact: MoovDubai Data Officer, info@moovdubai.com, +971-50-0000000. We recommend consulting a UAE-licensed attorney for detailed legal advice.